Update - We are continuing to work on a fix for this issue.
May 13, 2025 - 10:26 PDT
Identified - We are continuing to investigate this issue.
May 13, 2025 - 10:20 PDT
Investigating - We are currently investigating an issue where modifiers are appearing as "unavailable" on the Web Dashboard and merchant devices. As a result, employees may not see modifier options when placing orders. Merchants can manually restore affected modifiers by re-enabling them in the Inventory > Items section of the Dashboard or on device. We appreciate your patience and will provide updates as we work to resolve this issue.
May 13, 2025 - 09:05 PDT
North America - Clover Services
Degraded Performance
North America - Payment Authorization Services
?
Operational
North America - Clover Platform Services
?
Operational
Clover GO
Operational
Dashboard
Degraded Performance
Clover Sport
Operational
Tips
Operational
Refunds
Operational
Payments
Operational
Batch Closeouts
Operational
Closeouts
Operational
Card Issuer Processing
Operational
E-Commerce
Operational
Online Ordering
Operational
Cloud Pay Display
Operational
Invoicing
Operational
Online Booking
Operational
Online Shopping
Operational
Website Builder
Operational
Appointment Booking
Operational
Call Centers
Operational
European - Clover Services
Operational
European - Auth Services
?
Operational
European - COS Services
?
Operational
Dashboard
Operational
Cloud Pay Display
Operational
Latin America - Clover Services
Operational
Latin America - Clover Platform Service
?
Operational
Dashboard
Operational
Developer Services
?
Operational
Clover Platform API
?
Operational
Dashboard
?
Operational
Webhooks
Operational
Sandbox
?
Operational
Cloud Pay Display
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 13, 2025
Unresolved incident: Modifiers are appearing as "unavailable" on the Web Dashboard and on device.
Resolved -
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.
May 1, 17:46 PDT
Identified -
Clover merchants may be experiencing a disruption with Twilio's SMS/texting service. As a result, Clover merchants who have set up multi-factor authentication may be experiencing issues accessing their Clover dashboard, text delivery, and text promotion delivery. We are engaged with Twilio and will provide an update soon.
May 1, 11:43 PDT